This service provides a temporary solution for a Samsung device with a KG (Knox Guard) lock.
Please note that the device may become locked again if it is factory reset or updated after the service has been completed.
No refund will be issued if the device relocks as a result of a factory reset or software update.
Please review and understand these limitations before purchasing the service.
EXAMPLE : 
Before placing your order, please verify that your device meets all applicable compatibility requirements.
Confirm that the security/management lock displayed on your device matches the lock shown in the service example.
If the lock differs from the example, please contact Support before placing an order.
Please ensure that the device is running a security patch dated March 2026 or earlier. Boot the device into Recovery Mode, verify the build number, and compare it with the corresponding firmware information that is in SamFW website. The Security Patch Level should display 2026-03-05 or an earlier date.
3. Verify Device Status
Confirm that the device does not have an unsupported FRP or other security restriction and that you are authorized to have the device serviced.
*** WINDOWS COMPUTER AND DEVICE IN HAND NEEDED ***
1. Confirm Compatibility
Please verify that your device meets all compatibility requirements before placing an order.
2. Place Your Order
Complete your purchase through our website and provide the device IMEI when requested.
3. Contact Support
After placing your order, contact our Support team through Live Chat and provide a screenshot of your order.
4. Follow Support Instructions
Follow the instructions provided by our Support team to complete the authorized service.
Once the service has been successfully completed, you will receive a notification and your order status will be updated to Successful on the website.
Delivery time: 20-30 MINUTES
Bulk orders allowed: No
Order type: IMEI
Service type: Other
Submit to verify allowed: No
Cancellation allowed: No
Order processing: Manual